Common questions.
Is TradeMate financial advice?+
No. TradeMate is strictly educational and informational. We do not recommend buying, selling, or holding any asset. Always consult a licensed financial professional for personal advice.
What markets do you cover?+
Stocks, ETFs, cryptocurrency, forex pairs, commodities (oil, natural gas), and precious metals (gold, silver). Indices and major futures are supported.
Where does the market data come from?+
Stocks via Alpha Vantage, crypto via CoinGecko. Charts use the TradingView widget. News & sentiment are AI-generated summaries based on Claude Sonnet 4.5.
How is the TradeMate Conviction™ calculated?+
Six independent signal layers — Technical, Momentum, News, Social, Smart Money, Risk — are normalized and weighted into a 0–100 score. The breakdown is shown on every analysis.
What happens after my 3-day trial?+
Your account remains accessible, but premium features lock until you choose a plan. You can upgrade or cancel anytime.
Do you offer refunds?+
Yes — full refund within 7 days of your first paid charge. Email support@trademate.app.
Can I import my broker?+
Manual and CSV import is available today. Native broker connections (Binance, Coinbase, eToro, IBKR, CMC, Plus500) are being rolled out where APIs permit.
Will you ever auto-trade for me?+
No. TradeMate never executes trades on your behalf. We only provide educational analysis and monitoring.